When your school joins the Hot School Meals Programme, you'll receive a welcome email from us with your child's Student ID and a link to the Parent Portal. Once you're in, you can view menus and make your meal selections.

As soon as you receive your Parent Portal link and Student ID, you're ready to go. If your school is newly joining the programme, keep an eye on your email for any specific first-order deadline we send through. The same twice-weekly processing applies after that, changes before 12pm Thursday take effect the following Monday, and before 12pm Monday take effect the following Thursday.

Changes are processed twice weekly: submit before 12pm Thursday and it applies from the following Monday, or submit before 12pm Monday and it applies from the following Thursday. Once you've made a selection, it stays in place each week until you change it again. We work to a one-week production schedule, this lets us give our suppliers accurate, fixed orders and keep overstock to a minimum.

Yes. Each term's menu is available in the Parent Portal. You will find details for every dish including allergens and ingredient detail on each meal's page in the Flask Files. Changes can be made any time, before 12pm Thursday to apply from the following Monday, or before 12pm Monday to apply from the following Thursday.

We provide certified compostable cutlery as standard, but we genuinely encourage parents to send their child in with their own if they have a preference. It works really well across our current families, simply because it's the cutlery their child already uses and recognises from home, and that familiarity can make a real difference to how comfortable a child feels at lunchtime. Every reusable set sent in is also one less compostable item used that day.

This varies by school, some schools include a snack alongside the meal, others don't, it's arranged between us and your school directly. If you're not sure what's included for your child, your school is the best place to check, or you're welcome to ask us directly at parents@360biaog.ie.

Your child's Student ID is their unique identifier on our system, you'll need it to access the Parent Portal, make meal selections, and update any details for your child.
These are in the welcome email from schools@360biaog.ie. Copy your child's Student ID and registration email directly from that email into the Parent Portal.
If you have children at more than one school or in more than one class at a school, each child has their own separate welcome email and Student ID, so check you're using the right one for the child you're updating.
Can't find the email? Check your spam folder first, then email parents@360biaog.ie with your name, your child's name, class, and school, and we'll resend it.

You’ll receive a confirmation email after submitting your order. If not, check junk mail or contact parents@360biaog.ie.

Changes can be made in the Parent Portal up to the ordering deadline. Changes are processed twice weekly: submit before 12pm Thursday and it applies from the following Monday, or submit before 12pm Monday and it applies from the following Thursday.

Yes. You can opt your child out for any single day through the Parent Portal, ahead of the relevant cut-off, 12pm Thursday for the following Monday, or 12pm Monday for the following Thursday. Whatever you choose stays in place until you make a further change.

Each child has their own Student ID and their own welcome email, so you'll set each one up separately using the details in their individual welcome email. A combined family dashboard is in development for the future.

Your school provides us with the information to get you started, so we can set up your child's Student ID and Parent Portal access. This information stays within Ireland, is only ever used to run the meals service, and is covered by the data processing agreement between 360 Bia Óg and your school.

For planned events like school tours, your school will usually let us know in advance so we can adjust, whether that's a different meal time, a packed alternative, or no delivery that day. If you're ever unsure, you can always ask for help by emailing parents@360biaog.ie

Yes. Email parents@360biaog.ie and we'll action it directly so your child is no longer included in the service.

Yes. The programme is funded by the Department of Social Protection, so there's no cost to your family for your child's meal. Your school registers for the scheme, and once your child is signed up through the Parent Portal, meals are provided at no charge to you.

We check every recipe against the 14 major allergens and verify it directly with our suppliers. On top of that, our kitchen is independently audited four times a month, so those standards are tested, not just promised.

Yes. Each dish has its own page in our Flask Files, which you'll find linked from our menu on the website. There you'll see full ingredient and allergen information for that meal.

We check for allergens right from sourcing, working only with suppliers who can confirm exactly what's in every ingredient before it reaches our kitchen. Inside the kitchen, each dish is prepared at its own dedicated workstation, with allergen ingredients stored and labelled apart from everything else. Our allergen procedures are reviewed regularly and updated whenever something can be done better, so this isn't a one-off policy, it's something we keep checking on.

Email parents@360biaog.ie as soon as you know, with your child's name, class, school, and Student ID, and let us know the details. We treat allergy updates as a priority and will do everything we can to accommodate your child as quickly as possible, including working outside our usual processing timelines where we're able to. In the meantime, please make sure your child's current selection in the Parent Portal is one you know is safe for them.

Email parents@360biaog.ie with your child's name, class, school, and Student ID, and let us know the details. Anything urgent is flagged straight to our team and the kitchen directly, so it's treated with the seriousness it needs. In the meantime, please make sure your child's current selection in the Parent Portal is one you know is safe for them.

Each dish lists its allergens clearly on its Flask Files page, and many of our meals are gluten-free or have a gluten-free option, this is marked on the dish itself. Meals are prepared in separate, labelled zones. If you require a gluten-free option, you'll be guided through the steps on the Parent Portal.

Yes. No nuts are permitted on the premises, and none of our drivers or staff are allowed to eat nuts during their working day. Our suppliers confirm their ingredients are nut-free, and while we can't trace every ingredient all the way back through their own supply chain, we take every precaution within our control to keep the kitchen genuinely nut-free.

Yes. Every meal is cooked fresh that same morning in our kitchen in Dungarvan, then sealed straight into stainless-steel flasks while it's still hot.

Menus rotate seasonally, with a mix of familiar favourites and new dishes to keep things interesting. You can see the current menu any time on the Lunchtime Line-up, or in the Parent Portal.

We use fresh meat, vegetables, grains, and pulses, building our stocks and sauces around real vegetables. We source Irish ingredients wherever we can, and where an ingredient isn't grown, produced, or readily available here, it's sourced through trusted suppliers. Our supply chain is independently audited on an ongoing basis, not just checked internally. Many of our suppliers hold recognised accreditations, including Bord Bia Origin Green, BRC, and organic certification. You'll find the full ingredient list for each meal on its Flask Files page.

Our menus follow the Department's Nutrition Standards for School Meals, built around the Food Pyramid, vegetables and fruit, a wholegrain or potato serving, dairy, and a protein source. We're on this journey with your child for what we hope is a long time through primary school, so we want to support them in the best way we can, offering familiar favourites alongside new dishes they might be curious to try. Where the standards do allow some processed or fried foods within strict limits, we keep well within those limits ourselves, that balance is something we take seriously every day. We'd love to hear what your child enjoys, feedback like this genuinely shapes how we develop new dishes each term.

Yes, available daily. Every day, there is a plant-based meal on the menu. You'll see this clearly marked on each dish's page in the Flask Files, and on our menu page, the Lunchtime Line-up.

Easy Eating dishes are the simple, familiar options, plain flavours, softer textures, for kids who'd rather not navigate something new at lunchtime. Every child eats differently, and that's catered for.

Kids are far more likely to try something new when they see their classmates digging in too. That shared experience at lunchtime often sparks curiosity, encouraging children to try something they wouldn't otherwise choose.

We understand every child has their own preferences, but as part of the Hot School Meals Scheme, we're contracted to provide hot meals, that's the standard we operate to. If your child finds certain dishes easier than others, our Easy Eating range offers simpler, more familiar options within the hot menu, and we'd love to hear what your child enjoys, feedback like this genuinely shapes how we develop new dishes each term.

Meals are sealed straight after cooking, while still hot, into certified stainless-steel insulated flasks built to hold safe serving temperature for the journey to school. Every batch is temperature probed before sealing to confirm it's at the correct heat. Our delivery drivers also carry their own control flasks, probed throughout the delivery route, so temperature is checked not just at the kitchen but the whole way to school. The flask isn't opened again until your child does it themselves at lunchtime.

No. Meals arrive already hot, sealed in their flasks from our kitchen that morning, and are not reheated at any point.

Yes. Your child's data is processed under a signed agreement between 360 Bia Óg and your school, and is used only for meal administration, nothing else.

We provide meals to schools across Waterford, Cork, Kilkenny, and Tipperary. Contact schools@360biaog.ie to check if your school is included.

Yes. Schools can register their interest through the Department of Social Protection's Hot School Meals Scheme, or contact us directly at schools@360biaog.ie for assitance.

Yes. Our kitchen operates under full HACCP standards, with ongoing staff training to keep those standards current, and we're independently audited four times a month to confirm we're meeting them. Our food business is properly registered with the relevant authorities, as required for any premises preparing food for schools.

Your school is the data controller, they decide what information is collected and why. 360 Bia Óg acts as a data processor, meaning we handle that data on the school's behalf, under a signed agreement, and only for the purpose of running the meals service.

Email parents@360biaog.ie with your child's name, class, school, and Student ID, along with a description of the issue.

Email parents@360biaog.ie with your updated details. Since your school holds the official record for your child, we'll confirm any change with them before it's updated on our system.

Email parents@360biaog.ie with your comments or suggestions, or use the feedback form on our website. We also send out feedback forms to parents regularly, so keep an eye on your inbox, your input genuinely shapes future menus.

Yes. We're an EPA Food Waste Charter signatory, and we track and report our food waste figures every year.

Every flask is returned to our kitchen daily, washed and sanitised using commercial-grade systems, and inspected before it goes back into service.

Our model is built to be circular: reusable flasks instead of single-use packaging, food waste converted to renewable energy instead of landfill, and ingredients sourced with low-waste packaging in mind. It's an ongoing process we keep improving.

Certified stainless-steel, double-walled and vacuum-sealed, free from plastic linings.

No. Under the programme guidelines, uneaten food cannot be taken home for food safety reasons, so our driver collects the flask and any uneaten food directly from school the same day. Everything that comes back to us goes straight to anaerobic digestion, converted into renewable energy rather than going to landfill.

Any uneaten food is returned with the delivery crates and sent for anaerobic digestion, where it's converted into renewable energy rather than going to landfill.

Reusable flasks and insulated boxes mean there's no single-use plastic packaging involved in getting a meal from our kitchen to your child. Nothing is thrown away after one use, everything goes back to us to be cleaned and used again.

Meals are transported in vehicles where temperature is actively monitored throughout the journey, our delivery drivers carry their own control flasks, probed en route, to confirm food stays at a safe temperature from kitchen to school. Our EV fleet is growing year on year as we transition away from diesel.

Email parents@360biaog.ie with a short description of the issue and a screenshot if you have one. We reply within one working day.

This usually means the email address you're using doesn't match what your school has on file. If you have your welcome email to hand, check that you're logging in with the same address it was sent to, copy and paste the StudentID directly from thay email too. If you're still seeing the error, email parents@360biaog.ie with your child's name, class, and school.

Each child has their own separate Student ID and welcome email. Log in to the Parent Portal individually for each child using the details from their own welcome email.

Check spam or junk first. If you still can't find your email please get in touch with us via parents@360biaog.ie with your details so we can resend the information you need.

Start by double-checking what you've entered. Student IDs are numerical, so make sure there are no letters in place of numbers or vice versa, a common one is a zero and the letter O. Also check there's no accidental space before or after the ID. If you have your welcome email to hand, we'd suggest copying and pasting the Student ID directly from there to avoid any of these. If that all looks right, make sure the email address you're logging in with matches exactly what your school has on file for you, the two need to correspond. Still stuck? Email parents@360biaog.ie with your child's name, class, and school and we'll sort it directly.

Email parents@360biaog.ie with your new address and your child's details. As your school holds the official record, we'll confirm the change with them first.

You'll receive a confirmation email with the subject "Your menu selection change request for [Child Name], Student ID [Student ID]". If it hasn't arrived, check your junk/spam folder first. Still nothing? Email parents@360biaog.ie and we'll confirm it went through.

Try refreshing the page, clearing your browser cache, or switching to another device or browser. If it's still not working, email parents@360biaog.ie and let us know what's happening, a screenshot helps.

Try rotating your device or updating your browser. If it's still off, email a screenshot to parents@360biaog.ie to assist you further.